CACWT - Support Staff: Accessing Learners through CACWT
Accessing Learners through CACWT
Description:
The following set of instructions shed light on how learners can be accessed through CACWT while in the Help Desk role.
Instructions:
1. From the sidebar of your CACWT dashboard, select Learners.
2. Search for the learner you’d like access to by using the filters, which include the learner ID, Name, Username, Email, Status, Affiliation, Active Enrollments, and Learning Path.
Figure 3.3.1b: A brief overview of the filters available for locating learners. The filters shown in this image include, ID, Name, Username, Email, Status, and Affiliation.3. Once located, click on the learner’s name and you will be taken to the learner’s account information page by default. From here you can access the learners account information, view and edit a learner’s role in CACWT from a limited selection of four roles (Field Advisor, Observer, Learner, and General Approver), view and add notes on a learner’s CACWT account, and send email to individual learners.
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